I'm having problems connecting over Wi-Fi. What should I do?

  • Check that your Wi-Fi router/modem is working correctly – try it with another Wi-Fi device (ex: friend's laptop).
  • Check your Wi-Fi router/modem documentation to see if it has a pairing button that needs to be pressed. Some modems have such a button that must be pressed the first time you try to make a Wi-Fi connection with a new device.
  • Make sure that you are relatively close to the modem/router when make your first connection. Later you can test to see how far away you can still get a Wi-Fi signal.
  • Try connecting to a friend's Wi-Fi access point (one that uses a different modem) to see if reacts the same way. If it connects, then you know that you should set your Wi-Fi router/modem with similar parameters.)
  • Turn off the Wi-Fi then turn it back on again. Go to Apps > Settings > Wi-Fi and slide to "OFF" then back to "ON". Your Wi-Fi access point should show up and listed on the right display panel. If you still have trouble locate your access point, please tap "SCAN" on right corner to recheck all access availability again.
  • If you have to enter a password (an security code of type WEP or WPA) be very careful that you do not confuse a 1 and I (one and letter "I"), a 0 and O (zero and letter "O"), or U and V. These are common mistakes.

When entering a security code for your Wi-Fi access, check the box "Show password" which will allow you to see exactly what you are typing in. This will avoid any mistakes.

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