The battery of my Windows tablet is completely drained and the device will not switch on to charge.

Connect the unit to its supplied power cord and wall adapter to charge. When charging via USB, it is important to:

  • Charge using the wall socket USB adapter instead of a PC USB port.
  • Use the special USB charging cable that was supplied with the device. Charging from a standard PC USB port or using a different USB cable may result in very slow charging or no charging at all.

If your device is fully discharged, it may take up to 2hrs of charging before the unit has enough power to start up. Even after the tablet powers on, keep the charger connected until it is fully charged.

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